Shipping and Returns
Shipping and Returns
We’re glad that you love Milksta beverages so much! This is why we do our best to get them to you as soon as humanly possible. Below is a list of timelines for processing, shipping, and delivery.
All your orders are processed within one (1) business day, unless confirmed as a pre-order. Also, please be advised that our fulfillment center is closed and cannot ship out your orders on Australian holidays. Shipping will be done on the next business day.
AUSTRALIA and NEW ZEALAND Shipping Fees
We offer Free Shipping on orders amounting to $100 and over in Australia and
Discount 5% on orders amounting 120$ and over in New Zealand.
For our mommas living in AUSTRALIA, we charge $11 for standard shipping (2-7 business days) and $15 for express shipping (1-5 business days).
For our mommas living in New Zealand, we charge $22 for standard shipping (2-3 weeks) and $31 for express shipping (5-8 business days).
For our mommas living outside Australia and New Zealand, international shipping fees will apply.
(Please note that our Free Shipping Offer is subject to adjustments due to returns, cancellations, and exchanges. Offer may be modified or discontinued at any time without notice.)
AUSTRALIA Transit Times
Domestic orders usually arrive at their destination in 2-7 business days via standard shipping. If you want your orders to arrive quicker, express shipping is faster and orders may arrive in 1-5 business days. For unclaimed, undeliverable, or returned packages, please be advised that shipping costs are non-refundable, unless the mistake was on our part.
Any delays caused by force majeure, errors made by our shipping partners, and customs protocols is regrettable, but not within our control. We will inform you of the status of your order when these circumstances occur and update you when your delivery is estimated to arrive.
Returns and Refunds
We always have our mommas’ backs no matter what. So if you have a problem with any of our products, please let us know by sending us a message, dropping us an email at firstname.lastname@example.org, or chatting with our support team. Rest assured that Milksta is more than willing to move heaven and earth to address your concerns!
We strongly believe in our products, which is why we have a 30-day money-back guarantee. If you’re not totally satisfied with what you received, you can return it to us. Simply return the unopened bags for a refund.
To help you out with the process, here are the steps to follow:
Step 2 – Specify in your email or message the reason why you’re returning the product, how many pouches you’re returning, and your original order details. Take note that you don’t have to return the entire order and just send back the items you’re not happy with. Just make sure to let us know what it is, how many you’re returning, and why.
Step 3 – Once we receive your message or email with all the details, our Milksta Care Crew will give you a return code or a Return Merchandise Authorization (RMA) to use with your return package. This code must be written and attached to the outside of the return product’s packaging. This code will help our warehouse identify your return package when it arrives, will let us know who the package came from, and will help with the refund/return process.
Step 4 – To complete the return/refund procedure, you need to drop off the package at your post office and ship it back to us. Send the return products to us using the return address that was on the original package.
NOTE: Please be advised that the cost for shipping your return products is the responsibility of the buyer. This means that you will shoulder the shipping cost for all product returns.
Cancellations are only allowed if your order hasn’t been shipped yet. If it has been shipped out already, and a tracking number is attached to your order, that means the parcel has been dispatched and is on its way to you. We no longer accept cancellations once this happens.
Damages and Issues
To ensure that your package arrived safely, please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong item, contact us immediately. We will evaluate the issue and resolve to make it right as soon as possible.
To exchange the item you received for another, simply ship back the package. Return the item(s) you have and once we confirm that the return has been accepted on our end, you can make a separate purchase for the item(s) that you want. Please note that this applies only to regular items. We don’t accept exchanges or returns for sale items or gift cards.
If your package is still IN TRANSIT, please be advised that you can only return it or ask for a refund 14 business days after you place the order.
We will notify you once we’ve received and inspected the item you returned. We will also let you know if the refund has been approved or not. To expedite the refund process, please send us the tracking number of your returned package.
If your refund is approved, we’ll automatically refund the purchase amount via your original payment method. Please be advised, however, that it can take a bit of time for your bank or credit card company to process and post the refund.
If you wish to return your order and you received promotional freebies along with the said order, you need to return everything to qualify for a refund. Yes, sad to say, the freebies came with the items you purchased, so these have to be returned as well. To get the full refund, everything you received has to be in the return package.
The return and refund process is pretty simple, right? Unfortunately, there are a few things you need to be aware of for your order to qualify for returns or refunds. If your items fail to meet the following criteria, we reserve the right to deny any returns or requests for refunds:
- The customer used the wrong address when placing the order.
- The purchase was made on your account or using your chosen payment method but without your permission. This concern is between you and your bank.
- You did not follow the right return/refund procedure, i.e., freebies weren’t sent along with the return package, no email was sent to explain the return, etc.
Also, please note that all shipping fees are non-refundable.