Privacy Policy
Just like our products, visiting our site offers you worry-free content consumption. Hence, our privacy policy helps you understand how Milksta Pte Ltd uses and protects the data you provide to us when you visit and use our website, milksta.com.
Before you go on, we have to tell you that we reserve the right to change this policy at any given time. To guarantee that you are aware of the latest changes to our privacy policy, it’s best to frequent this page.
user data collection
When you visit Milksta.com, we may collect the following data:
- Your IP address.
- Your contact information and email address.
- Other information such as interests and preferences.
- Data profile regarding your online behavior on our website.
These data are gathered to better understand your needs by improving our products and services, send you promotional emails relevant to you as a breastfeeding momma, contact you for surveys and other types of market research, and to customize our website according to your online behavior and personal preferences.
data security
With TRUST as one of our brand values, Milksta is committed to securing your data and keeping it confidential. We do all we can to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
links to other websites
Our website may contain links that redirect users to other websites. Clicking on aforementioned links takes you to websites not governed by the Milksta Privacy Policy. Make sure to read the privacy policy of the website you are redirected to from our website. Milksta will not be held responsible for your data and privacy protection when visiting those websites.
restricting the collection of your personal data
Because we’re all about mommas — including their privacy — Milksta enables its website visitors to restrict the use and collection of their personal data. This is achieved by doing the following:
- When filling out forms on the website, check if there is a box which you can leave unchecked so that you don’t disclose personal information.
- If you have already agreed to share your information with us, you can email us and we will be more than happy to change this for you.
Milksta will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.
cookie policy
what are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website, like milksta.com. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, Milksta Pte Ltd) are called “first party cookies.” Cookies set by parties other than the website owner are called “third party cookies.” Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content, and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
why do we use cookies?
We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our online properties. Third parties serve cookies through our websites for advertising, analytics, and other purposes.
how can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific online properties you visit).
essential website cookies
These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.
Exchanges
To exchange the item you received for another, simply ship back the package. Return the item(s) you have and once we confirm that the return has been accepted on our end, you can make a separate purchase for the item(s) that you want. Please note that this applies only to regular items. We don’t accept exchanges or returns for sale items or gift cards.
Refunds
If your package is still IN TRANSIT, please be advised that you can only return it or ask for a refund 14 business days after you place the order.
We will notify you once we’ve received and inspected the item you returned. We will also let you know if the refund has been approved or not. To expedite the refund process, please send us the tracking number of your returned package.
If your refund is approved, we’ll automatically refund the purchase amount via your original payment method. Please be advised, however, that it can take a bit of time for your bank or credit card company to process and post the refund.
Freebies
If you wish to return your order and you received promotional freebies along with the said order, you need to return everything to qualify for a refund. Yes, sad to say, the freebies came with the items you purchased, so these have to be returned as well. To get the full refund, everything you received has to be in the return package.
The return and refund process is pretty simple, right? Unfortunately, there are a few things you need to be aware of for your order to qualify for returns or refunds. If your items fail to meet the following criteria, we reserve the right to deny any returns or requests for refunds:
- The customer used the wrong address when placing the order.
- The purchase was made on your account or using your chosen payment method but without your permission. This concern is between you and your bank.
- You did not follow the right return/refund procedure, i.e., freebies weren’t sent along with the return package, no email was sent to explain the return, etc.
Also, please note that all shipping fees are non-refundable.
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